Love My Latisse Terms of Use

Thank you for visiting the website for Love My Latisse (“Love My Latisse” or “we” or “our” or “us”). Please read the following information in its entirety because it represents a binding agreement between you and Love My Latisse.

Your access and use of the website (the “Website” or “Site”), including your use of any ratings and review service that Love My Latisse may make available, is subject to the following terms and conditions (hereinafter “Terms of Use”) and all applicable laws.  By accessing and browsing the Site, you accept, without limitation or qualification, the Terms of Use below.  If you do not agree with any of these terms, you are prohibited from using or accessing this site.  The materials contained in this website are protected by applicable copyright and trademark law.

Please review our Privacy Policy, which also governs your visit to our Site, to understand our information practices.

1.  About the Services and Website.  

         1.1 Introduction. On the Site, Love My Latisse provides general principles of pharmaceutical information that should not in any event be construed as specific instructions for individual patients.

         1.2  The Site Does Not Provide Medical Advice.  Any medical and health-related information presented on this Site is general in nature. The content of this Site is not intended to provide specific medical or non-medical advice, and should not be relied upon in that regard.  You should not act or rely on the content of the Site without seeking the advice of your own physician and/or other health care professional, if necessary.  Therefore, the information presented on this Site is not a substitute for professional medical advice, diagnosis or treatment, nor is it intended to provide you with a specific diagnosis or treatment for a specific ailment.

         1.3  Medical Services Provided by Vishal Verma, M.D., Inc.  If you require or request medical services, this Site will connect you with a professional medical corporation, Vishal Verma, M.D., Inc., through which you will be put in touch with a healthcare provider who will provide the necessary medical services or, if necessary, recommend a healthcare provider for you at another location, which may or may not be affiliated.  In the event you require medical services, you may be required to submit personal health information through the Site in order for a healthcare provider to provide advice, diagnosis or treatment. 

          1.4  Protected Health Information.  The Federal Health Insurance Portability and Accountability Act (“HIPAA”) Privacy Law, as amended, and related policies and procedures, the Confidentiality of Medical Information Act (California Civil Code – Sec. 56 et seq.) and the Lanterman-Petris-Short Act (California Welfare & Institutions Code – Sec. 5000 et seq.) govern the release of patient-identifiable information by healthcare providers.  Information about yourself that you provide for purposes of medical services, which may consist of data, records or images, may be considered protected health information, or “PHI,” under HIPAA and similar healthcare information privacy laws (collectively “Privacy Laws”).

          1.5  Mobile Charges.  To the extent you access the Site through a mobile or wireless device, your carrier’s standard charges, data rates and other charges may apply.

          1.6  Modification of the Services or the Terms.  Love My Latisse may modify these Terms of Use or modify, suspend, or discontinue the Site at any time for any reason.  However, Love My Latisse will use commercially reasonable efforts to notify you of material changes to these Terms of Use by posting a notice on the Site and/or sending an email to the address you provided to us upon registration.

           1.7 Privacy.  To learn more about our privacy practices, please read our Privacy Policy, which is available on this Site (the “Privacy Policy”). 

2. Order Acceptance.

            2.1 The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.  Love My Latisse reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer.  Verification of information may be required prior to the acceptance of any order.  Prices and availability of products on the Site are subject to change without notice.  Errors will be corrected when discovered and Love My Latisse reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted).  Certain orders constitute improper use of the Site.  Love My Latisse reserves the right, at its sole discretion, to refuse or cancel any order for any reason.  Your account may also be restricted or terminated for any reason, at Love My Latisse’s sole discretion.

3. License and Website Access.

            3.1 Love My Latisse grants you a limited license to access and make personal use of this Site and not to download (other than customary page caching) or modify it, or any portion of it, except with the express written consent of Love My Latisse.  This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.  This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Love My Latisse.  You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including, but not limited to images, text, page layout, or form) without our express written consent.  You may not use any Meta tags or any other “hidden text” utilizing our name or trademarks without the express written consent of Love My Latisse.  Any unauthorized use terminates the permission or license granted by Love My Latisse.

            3.2  You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of this Site so long as the link does not portray Love My Latisse, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner.  You may not use any Love My Latisse logo or other proprietary graphic or trademark or copyrighted material as part of the link without the express written permission of Love My Latisse. 

4. Copyright and Trademarks.

            4.1  All content included on this Site, including but not limited to, text, graphics, logos, button icons, images, audio and video clips, digital downloads, data compilations, and software is the property of Love My Latisse or its content suppliers and protected by United States and international Copyright laws.  All software used on this Site is the property of Love My Latisse or its software suppliers and is protected by United States and international Copyright laws. 

            4.2  Trademarks (commonly referred to as marks) indicated on our Site are either registered, pending or common law trademarks of Love My Latisse or its affiliates, in the United States and other countries.  All other trademarks not owned by Love My Latisse or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Love My Latisse or its affiliates. 

5. Use of Website and User Submissions.

            5.1 If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. 

            5.2  If you are under the age of 18, you may use this Site only with the involvement and permission of a parent or guardian.  Love My Latisse and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

            5.3  If you send, submit, or post any communications or materials to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, PHI, or the like, all such communications (“User Content”) are, and will be treated as, non-confidential and non-proprietary, except in the case of PHI, which will be provided the confidential protection required under applicable Privacy Laws.  The mere act of posting User Content to this Site is your representation that you have sufficient right, title and interest in such content to use and disclose such User Content.  For any User Content that you submit, you grant Love My Latisse and its affiliates a nonexclusive, perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute and/or display such User Content, ideas, concepts, know-how, or techniques, and/or incorporate such User Content, ideas, concepts, know-how, or techniques into any form, medium or technology throughout the world without compensation to you.  You grant us and our affiliates the right to use the name that you submit in connection with such User Content, if we or they choose. 

            5.4   All User Content may be used at Love My Latisse’s sole discretion.  Love My Latisse reserves the right to change, condense or delete any content on Love My Latisse’s Site that Love My Latisse deems, in its sole discretion, to violate the guidelines contained herein or any other provision of these Terms of Use.  Love My Latisse does not guarantee that you will have any recourse through Love My Latisse to edit or delete any ratings or written comments you have submitted.

            5.5  Love My Latisse reserves the right to remove or to refuse to post any submission for any reason.  You acknowledge that you, not Love My Latisse, are responsible for the contents of your submission.  None of the content that you submit shall be subject to any obligation of confidence on the part of Love My Latisse, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees. 

            5.6  You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.  You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.  Love My Latisse will fully cooperate with any law enforcement authorities or court order requesting or directing Love My Latisse to disclose the identity of anyone posting such materials or content. 

            5.7  Although Love My Latisse may from time to time monitor or review postings on the Site, Love My Latisse is under no obligation to do so and assumes no responsibility or liability arising from the contents you post of any such communications nor for any error, defamation, libel, obscenity, profanity, or inaccuracy contained in any such communication.

            5.8  You agree to indemnify and hold Love My Latisse and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorney’s fees, arising out of a breach of your representations and warranties set forth herein, or your violation of any law or the rights of a third party. 

6. Third Party Sites and Other Users.

            6.1 The Site may contain links to, or advertisements for, third party websites (collectively referred to, “Third Party Sites” or “TPS”) (for example, social media sites such as Facebook, Twitter, or Pinterest).  Such TPS are not under the control of Love My Latisse.  Thus, Love My Latisse is not responsible for any TPS.  Love My Latisse my provide links to these TPS only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to TPS.  You agree that you use all TPS at your own risk.  When you link to a TPS, the applicable service provider’s terms and policies, including privacy and data gathering practices govern your activity on such site.  You should make whatever investigation you fell necessary or appropriate before proceeding with any transaction with any TPS. 

            6.2 Each user is solely responsible for any and all of its User Content.  Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content, and we assume no responsibility for any User Content.  Your interactions with other site users are solely between you and such user.  You agree that Love My Latisse will not be responsible for any loss or damage incurred as the result of any such interactions.  If there is a dispute between you and any site user, Love My Latisse is under no obligation to get involved. 

            6.3 You hereby release Love My Latisse, its officers, employees, agents, affiliates, subsidiaries, parents, joint ventures, successors and any other companies under common control with Love My Latisse from all claims, demands, any and all losses, damages, rights, claims, and actions of any kind including personal injuries, death, and property damage, that are either directly or indirectly related to or arise out of any interactions with or conduct of other website users or TPS. 

7. Descriptions of Products and Services.

            7.1 The Site refers to products and/or services that are generally available for purchase in the United States, but may not be available in your particular locality.  The reference to any such products or services in this Site does not imply or warrant that these products or services will be available at any time in your particular locality.  You should therefore check with our customer service representatives at for specific product/service availability in your locality. 

            7.2  We do not warrant that the descriptions or other content of this Site are accurate, complete, reliable, current or error-free.  Features and specifications of products described or depicted on the Site are subject to change at any time without notice. 

8. Disclaimer of Warranties.

            8.1. Your use of the Site is at your own risk.  Love My Latisse makes no warranties or representations as to its accuracy and Love My Latisse specifically disclaims any liability or responsibility for any errors or omissions in the content on the Site.  Neither Love My Latisse nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, or inability to use or access, the Site.  Without limiting the foregoing, everything on the Site is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.  Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.  Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

            8.2  Notwithstanding the foregoing, in the event a manufacturer provides a product warranty for a product you purchase, you are entitled to such warranty.  Love My Latisse passes such warranties on to the customer.  The terms of any such warranty and availing yourself of any such warranty is a matter between you and the manufacturer.  Love My Latisse otherwise disclaims all warranties, as set forth above.

            8.2 Love My Latisse assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site or your downloading of any materials, data, text, images, video, or audio from the Site.

9. Limitation on Liability.



10.  Indemnity.

            10.1  You agree to indemnify and hold Love My Latisse, our officers, employees, agents, affiliates, subsidiaries, parents, joint ventures, successors and any other companies under common control with us harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of (i) your use of the Site or products or services, (ii) your User Content, or (iii) your violation of these Terms of Use. Love My Latisse reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Love My Latisse. Love My Latisse will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

11.  Applicable Law.

            11.1  These Terms of Use are to be governed by and construed in accordance with the laws of the State of California, United States of America, without reference to its conflicts of law rules.  For purposes of jurisdiction and venue, only the federal and state courts in the County of San Diego shall have jurisdiction over matters arising hereunder.

12.  Term and Termination.

            12.1  Subject to this Section, these Terms of Use will remain in full force and effect while you use the Site. We may (a) suspend your rights to use the Site (as well as your Love My Latisse account) or (b) terminate these Terms of Use, at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms of Use or if we believe you are younger than 18. Upon termination of these Terms of Use, your Love My Latisse account and right to access and use the Site will terminate immediately. You understand that any termination of your Love My Latisse account may involve deletion of any User Content you may have posted. Love My Latisse will not have any liability whatsoever to you for any termination of these Terms of Use, including for termination of your Love My Latisse account or deletion of your User Content.

             12.2  The provisions herein related to our intellectual property rights, User Content, acceptable use, disclaimer of warranties, indemnity, limitation and liability, and arbitration together with any other rights and obligations which by their nature are reasonably intended to survive such termination, will survive any termination of these Terms of Use.

13.  Entire Agreement.

            13.1  These Terms of Use, and any terms incorporated or referred to herein, constitute the entire agreement between Love My Latisse and you relating to your use of the Site, purchase of products or services, and the subject matter therein, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except in writing, or by Love My Latisse making such amendments or modifications in accordance with these Terms of Use. 

14.  Headings.

            14.1 The section headings contained in these Terms are for convenience only, do not form a part of the Terms, and no construction or inference may be derived therefrom. 

15.  Severability.

            15.1 If any provision of these Terms of use should be deemed invalid, void, or for any reason unenforceable, such provision is severable and shall not affect the validity and enforceability of any remaining provision.


Elite Program Terms & Conditions

 Effective Date: March 13, 2017

 Please read these Terms and Conditions carefully. By completing your purchase of Love My Latisse Elite Program membership (“Elite membership” or “Elite Program”) and rendering payment for same, you agree to be bound by these terms and conditions and all terms by reference incorporated below. If you do not agree to these Terms and Conditions, you may not participate in the Love My Latisse Elite Program.

 These Love My Latisse Elite Program Terms and Conditions (“Elite Terms”) apply to your access to and participation in the Love My Latisse Elite Program, which is operated by Love My Latisse. These Elite Terms do not alter or replace any terms and conditions of any other agreement you may have with Love My Latisse or Dr. Verma for any goods or services. Your access to and participation in the Elite Program is also governed by any terms, conditions, limitations, or restrictions linked in the Elite Terms, all of which are incorporated into these Elite Terms. These Terms incorporate the Love My Latisse Terms of Use. Should there arise a conflict between the Elite Terms and the Love My Latisse Terms of Use, the Love My Latisse Terms of Use will take precedence.

 We reserve the right to modify, update, change, replace, or eliminate the Elite Program and/or any part of the Elite Terms or any policy regarding the Elite Program at any time and in our sole discretion. This includes the right to change prices or price structure, benefits, length of membership term, expiration and renewal policies, and application requirements. If such a change occurs, we will update the Elite Terms page and may attempt to contact you in other ways. Unless stated otherwise, the modifications will be effective immediately upon posting and your continued participation in the Elite Program will constitute your agreement to the revised Elite Terms. If you do not agree to the amended Elite Terms, you must stop participating in the Elite Program immediately.



Membership in the Elite Program is open to anyone 18 years of age or older with residence in the United States. The Elite Program is for personal use only, and commercial use by commercial users and others intending to purchase products for resale are not eligible for membership in the Elite Program.

 Elite Program membership is valid only for the eligible participant who purchased it, and may not be shared. Elite Members may purchase non-prescription skin care products as gifts, but may not purchase prescription products including but not limited to Latisse on behalf of anyone else for any reason.



 Please refer to our Privacy Policy, which also governs your use of, to understand our privacy practices.



The Elite Program is a VIP membership program that offers website account holders at certain guaranteed benefits that include free standard shipping on all purchases from including purchases made in the same transaction as the purchase of Elite Program membership, and a discount of 25% off the regular price of all Latisse and skin care product purchases for all subsequent transactions, for the term of one (1) year from the Elite Program join date. It may include, but does not guarantee, other member-exclusive promotions, coupon codes, free gifts with purchase, discounts, product samples, or other Elite Program-specific benefits. Members will receive special offers and news via Elite Program emails or via banners or account dashboard messages delivered when the user logs into their Love My Latisse website account.



 Eligible participants may join the Elite Program by electing to add Elite Program membership to their carts upon checkout; adding Elite Program membership to their carts while shopping on the website, calling customer service at (888)376-6850  for assistance with joining the Elite Program, or emailing customer service at for assistance with joining the Elite Program. Participants must have or create a log-in customer account, which includes supplying Love My Latisse with their name, address, telephone number, and email address, that can be linked to their Elite Program membership.

 Membership costs $25 for the year and is non-refundable once any of the benefits have been used. Membership may be manually or automatically renewed at the participant’s discretion. By electing to automatically renew membership, you agree to continue to be bound by the Elite Terms for the full duration of each renewed membership term upon its renewal.



 Members of the Elite Program (“Elite Members”) may access their account profiles and details by logging in to the Love My Latisse website with the same account information they provided at the time that they joined the Elite Program, and going to their “My Account” dashboard. Available information will include, but is not limited to, the status of their Latisse prescription (if they have one), the expiration date of their Elite Program membership, an auto-renewal option for their Elite Program membership, past and pending orders, and current promotions or special offers available to Elite Members.

 Elite Members who need additional support with placing orders, order information, questions about products or services, questions or issues about the Elite Program or their membership in it, or receiving benefits of the Elite Program, may call (888)376-6850 or email to receive high-priority VIP customer support.



 Elite Members will receive the Elite Program’s guaranteed benefits (free standard shipping on all orders, discounts of 25% off the price of Latisse and skin care products on all orders after purchasing Elite Program membership) automatically. Discounted prices will display in product pages and be reflected in the shopping cart when the Elite Member is logged in to their Elite Program account. Shipping options will include free standard shipping when Elite Member is completing a purchase while logged in to their Elite Program account.

 Other benefits (special offers and discounts, free gifts, etc) that may be made available to Elite Members as part of their participation in the Elite Program but are not guaranteed, will be reflected in their account dashboard with details of the offer, including coupon codes and expiration dates, as applicable. These additional benefits may also be communicated to the Elite Member via email.



 Elite Members shall be considered to have redeemed benefits of the Elite Program the first time they receive free standard shipping on an order (which may occur during the same transaction in which they purchase Elite Program membership) and/or the first time they receive the Elite Program 25% discount on Latisse and/or skin care products in a completed transaction after purchasing Elite Program membership, and/or the first time they complete a purchase in which they receive a discount, free gift, additional samples, priority shipping, or any other temporary special offer made only to Elite Members. Elite Program membership is non-refundable after the Elite Member receives any portion of the benefits, guaranteed or otherwise, in a completed purchase.

 Love My Latisse and Dr. Verma assume no responsibility for an Elite Member’s failure to receive or redeem any benefits associated with the Elite Program if said failure is due to a change in the Elite Member’s address, phone number, email address, or other method of communication that was not updated by the Elite Member; if it is due to expired or incorrect credit card information provided by the Elite Member; or if the Elite Member attempts to redeem a benefit after its communicated expiration date or after supplies have sold out or run out; or due to any other circumstance beyond the control of Love My Latisse and Dr. Verma.



 If you do not elect to have your Elite Program membership automatically renewed and charged to the valid card you have stored in your account, your Elite Program membership will expire after a term of one (1) year from the date of purchase. Your membership status will be reflected in your account dashboard at all times, and we will attempt to contact you via email approximately thirty (30) days prior to your membership expiration. You must log in to your account and purchase another year of membership prior to expiration if you wish to renew your membership for the following year without interruption of benefits. If you do not renew your Elite Program membership, manually or automatically, on or prior to the expiration date in your account, your membership will expire and your benefits will cease until and unless you purchase another year of membership.

If you elect to have your Elite Program membership automatically renewed, the valid credit card that you have stored in your account will be charged on the last day of your membership for another year of membership and your benefits will continue without interruption. You will receive an emailed receipt for your renewal, and your account information will be updated in your dashboard to reflect the current status of your Elite Program membership. If your stored credit card information is out of date, or for any other reason the transaction fails, we will notify you via email immediately and your access to Elite Program benefits will be suspended until a successful transaction can be completed.



Love My Latisse and Dr. Verma reserve the right to terminate any Elite Program membership at any time with or without prior notice if it is deemed or suspected of being fraudulent or purchased fraudulently; if the Elite Member attempts to use their own prescription to purchase Latisse or other prescription products for anyone besides themselves; if the Elite Member engages with a Love My Latisse employee in a harmful or abusive manner; or if the Elite Program membership or its purchase or associated transactions are deemed or suspected of being in any way illegal or in violation of these terms and conditions.

Love My Latisse and Dr. Verma reserve the right to terminate the Elite Program at any time in part or whole, with notification in writing made to all Elite Members. Elite Members who have not redeemed any benefits at the time the program is terminated will be eligible for a refund of their membership fee.

Elite Members wishing to terminate their membership prior to expiration, or to change their account status from automatic to manual renewal, may contact customer support at (888)376-6850 or for assistance. Only Elite Members who have not redeemed any benefits associated with the Elite Program may receive a refund of their membership fee. Elite Members whose memberships do not automatically renew, and who do not manually renew their memberships on or prior to the expiration of their membership term, will have their memberships terminated upon expiration.



All purchases from Love My Latisse are governed by the same return and exchange policies regardless of membership in the Elite Program. Any refunds or credits issued for purchases made using Elite Program benefits will reflect the Elite Member discount and/or the special price at time of purchase, as applicable. 



Any failure or delay of Love My Latisse, the Elite Program, and/or Dr. Verma in exercising its rights under these terms and conditions does not constitute a waiver of these rights. These rights may only be waived in writing and signed by Dr. Verma or another authorized representative of Love My Latisse and the Elite Program.

These terms will be construed and governed by the state of California and the parties submit to the exclusive jurisdiction of the state of California in any dispute.

You consent to Love My Latisse, Dr. Verma, the Elite Program, and our franchisees, licensees, and business partners contacting you periodically, including via telephone, postal mail, and email. 


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