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CHECKOUT

Physician-grade products right to your door!

 

HOW DOES THE SHOPPING CART WORK?

Whenever you click “Add to Cart” on a product, it will be added to your cart. You can quickly view the contents of your cart by hovering your cursor over the “My Cart” link in the upper right corner of the page.

Click on “My Cart” when you’re ready to check out. You can get a shipping estimate, adjust the quantity of items, view automatic discounts, and apply a promo code (not a Brilliant Distinctions coupon code—that comes a step or two later) to your total. Click “Proceed to Checkout” when you’re done.

If you’re not logged in when you proceed to checkout, you’ll be prompted to create an account  or log in to your account.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Visa, Mastercard, and American Express.

WHEN WILL MY CREDIT CARD BE CHARGED? 

For all orders except for new Latisse prescriptions, your card will be charged after the final step in the checkout process, when you’ve had the opportunity to give your order a final review.

If you’re purchasing Latisse for the first time from us, and have just completed your medical history and uploaded your photos to receive a prescription, your card will be charged for your Latisse after your prescription has been approved. If for any reason your prescription is not approved, you will not be charged, your order will be cancelled, and you will be notified via email.

WHERE DO I ENTER PROMOTIONAL CODES?

On the shopping cart page below your items, to the left of your total, you’ll see a field for entering promotional or coupon codes. This is NOT where you will enter Brilliant Distinctions coupon codes—you’ll be asked to enter those a couple steps further into the checkout process.

WHERE DO I APPLY STORE CREDIT?

When you reach the Payment Option step of the checkout process, if you have store credit in your account, you’ll see an option to apply it. If your order total exceeds the amount of store credit you have, you will also need to choose another method of payment for the balance.

WHY DO I SEE FEWER SHIPPING OPTIONS WITH SOME ORDERS THAN OTHERS?

Depending on the contents of your order and from where it’s being fulfilled, different shipping options may be available. For example, certain items may only be shipped via ground transport.

MY TRANSACTION DOESN'T SEEM TO BE GOING THROUGH, MY CREDIT CARD IS BEING DECLINED. WHY? 

The most common reason for a card to be declined is that there’s a typo in the billing information. Please double-check your billing address and phone number, the name on the card, your credit card number and expiration date, and the security code.

If your card is still being declined, please check with the bank that holds it. Sometimes purchases made in a different city, for an unusual amount of money or type of item, with a site you haven’t shopped at before, or even at an unusual hour can be flagged by financial institutions’ fraud protection, and you may need to verify that you’re the one making the purchase.

I'M NOT SURE IF MY TRANSACTION WENT THROUGH, HOW DO I KNOW FOR SURE?

When your transaction goes through, you will receive a confirmation email from us. If you do not receive any emails and you’ve checked your spam folder, you can log in to your LoveMyLatisse account and click “My Orders” to see your order details. If you don’t see it there, you can always email us at support@lovemylatisse.us or call us at (888)376-6850.

I THINK I ENTERED THE WRONG ADDRESS, CAN YOU HELP ME FIX IT?

Of course! Please contact our client care team at (888)376-6850 from 9 AM to 4 PM PST Monday through Friday, or contact us via email, to let us know you need help correcting your order. Please reach out right away, however, because once your order has been processed and shipped, we won’t be able to get it back.

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