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GENERAL

Getting started with LoveMyLatisse

 

I LEFT A REVIEW BUT IT DIDN'T SHOW UP—DID I LOSE IT?

Probably not—all reviews are marked “pending” and won’t appear until our mod checks them for spam or inappropriate content and approves them. It doesn’t usually take too long, and it means that we personally read everything you have to say.

HOW DO YOU PROTECT MY PRIVACY?

Your privacy is of the utmost importance to us. First of all, we never sell or share our email lists with outside parties.

Our databases are PCI-DSS compliant to protect your information. All credit card information is securely encrypted and we do not store credit card information in member profiles for your security.

All medical information for prescription products is securely stored in compliance with HIPAA regulations around patient privacy and security. For more information, see our Privacy Policy.

WHAT IS LEGITSCRIPT AND HOW DID YOU GET CERTIFIED?

LegitScript is an independent service that investigates and monitors a variety of types of websites in order to promote security and transparency on the internet and to inform the public about trusted as well as fraudulent websites. They have a team of regulatory experts including health care experts, and they made their reputation by identifying and taking down numerous illegal online pharmacies. Search engines, payment processors, and domain registrars use LegitScript to identify trustworthy businesses and shut down illegal and fraudulent ones.

We’re proud to be a LegitScript certified website for dispensing prescription products. In order to get our certified status, we were required to undergo extensive investigations into all areas of our business, including our credit card processing, telemedicine, and fulfillment practices. We had to meet extremely stringent standards for legal compliance, ethical practices, and transparency in our dealings with clients. We satisfied all the requirements and are officially entitled to display the LegitScript logo for our certification.

DO YOU HAVE A PHYSICAL STORE?

SkinSolutions itself is purely an ecommerce site without a storefront. However, our business grew out of the successful San Diego medical spas and salons owned by our founder and medical director, Dr. Vishal Verma, and his wife Dr. Vinita Parekh for the past 10 years. You can plan a visit or read more about them at the Re:Vive website.

MY QUESTION WASN'T ANSWERED HERE. HOW CAN I TALK TO SOMEONE AT LOVEMYLATISSE?

We welcome you to contact our client care team at (888)376-6850 from 9 AM to 4 PM PST Monday through Friday, or to contact us via our site or at support@lovemylatisse.us with any other questions you have!

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