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LATISSE

Everything you need to know about Latisse


WHAT IS LATISSE?

Latisse (bimatoprost 0.03%) is the only name-brand FDA-approved treatment for growing thicker, longer, darker eyelashes. 

HOW DO I USE IT?

Latisse is simple to apply and takes only a minute a day! At How to Use Latisse, you’ll find instructions and tips.

HOW CAN I TELL THAT I'M BUYING AUTHENTIC LATISSE?

Each Latisse kit arrives at your door factory-sealed by its manufacturer, Allergan. The bottom of the box is marked with a lot number and expiration date that matches the information on the bottle. (Note: Maybe insert photo of box & bottle’s numbers?)

WHY DOES IT LOOK LIKE THE LATISSE 3ML AND 5ML ARE THE SAME SIZE?

This is a really common question! The answer is that what seems like a little goes a very, very long way with Latisse. A 5mL bottle contains about a teaspoon of liquid, which is only about 1/3 of a teaspoon more than 3mL.

WILL USING LATISSE CHANGE THE COLOR OF MY EYES?

This is a common misunderstanding of a rare side effect. In clinical trials of people using Lumigan (the version of Latisse used to treat glaucoma) dropped directly into the eye, less than 1-2% of patients experienced a side effect that darkened the brown areas around their pupils, making their eyes appear more brownish. Because Latisse is applied only to the lid, it’s extremely unlikely to affect your iris. However, it still has to be reported as a possible side effect.

CAN I USE LATISSE TO MAKE MY EYEBROWS GROW TOO?

Hair will grow anywhere that Latisse is regularly applied, which is why it’s important to blot any excess and not let it drip! However, it’s only FDA-approved for eyelash growth. Physicians can legally prescribe it for eyebrow growth as an off-label use, if they think it’s appropriate.

CAN I USE LATISSE ON MY HEAD?

Although Latisse will grow some hair wherever it’s applied, it would be extremely expensive and wouldn’t have guaranteed results, especially where the hair follicle is no longer producing hair. Allergan, Latisse’s manufacturer, conducted a clinical trial in 2011 to test Latisse as a treatment for male pattern baldness and concluded that it was not effective enough.

WHAT ARE THE SIDE EFFECTS OF USING LATISSE?

The most common, and reversible, side effects of Latisse are dry or watery eyes or slight swelling, burning, or itching in the eyelid. Less commonly, some people experience noticeable irritation, darkening or reddening of the skin where Latisse is applied, or dry eyes. Rarely, it is possible for brown areas near the pupil to darken and make the eye appear more brownish. See  Latisse’s Full Product Information for more details about side effects in clinical trials.

Stop using Latisse and contact your physician immediately if you experience an allergic or adverse reaction including hives, eye discharge, change in vision, severe redness or swelling, or eye pain.

WHAT DO I DO IF I FORGET TO USE LATISSE FOR A DAY OR TWO DURING MY GROWTH PHASE?

It’s important to keep using Latisse daily during your 16-week growth phase, but an occasional missed day won’t hurt your progress. Just pick it up again the next day! Don’t try to “make it up” by applying an extra dose—it won’t make a difference.

I CHANGED MY MIND ABOUT LATISSE AND I WANT TO RETURN IT. WHY DOES THE WEBSITE SAY THAT I CANNOT?

Federal regulations forbid accepting returns of prescription products.

I AM TRYING TO PURCHASE LATISSE, BUT I CAN'T SEEM TO CHECK OUT?

If you’re getting a prescription for the first time, you’ll need to completely fill out your secure medical questionnaire and upload or elect to email your required photos.

Take a quick look and check that you’ve filled out all the required fields in the checkout process—sometimes it’s easy to miss something!

If you’re still having trouble, please call our customer support line at (888)376-6850 or open a chat window.

WHY CAN'T I ORDER LATISSE IN MY STATE?

Due to state laws, we are unable to fulfill prescription product orders to Arizona, Arkansas, Delaware, District of Columbia, Idaho, Kansas, New Hampshire, or Maryland. We apologize for the inconvenience. We recommend you seek a local provider if you reside in one of these states.

WHAT TEMPERATURE CAN LATISSE WITHSTAND TO REMAIN STABLE?

Latisse will remain stable at up to 104 degrees for 6 months, and as low as 42 degrees for 12 months.

HOW DO I ORDER LATISSE ONLINE?

If you have a prescription on file with us, you can simply log in to your member account and add Latisse to your cart.

If you need a prescription, just follow the steps in our Ordering Latisse page. It’s simple, and you can always open a chat with our customer service agents if you need help!

WHY DO I NEED A PRESCRIPTION?

Latisse is only FDA-approved as a prescription treatment. It may not be safe to use for people with certain eye conditions, for example. Anyone who is selling Latisse without a prescription is selling it illegally.

WHY DO I NEED TO SEND PHOTOS AND MY ID?

Telemedicine is a wonderful and convenient way to deal with less serious medical conditions. In order for Dr. Verma to evaluate your condition and safely prescribe Latisse, he must carefully review your medical history and a close-up photo of your entire face, and to comply with rapidly changing telemedicine laws we must also request a submission of your government-issued photo ID to verify your identity and location. All of this information is securely stored in your electronic medical record.

CAN I GET A PRESCRIPTION ONLY WITHOUT BUYING LATISSE?

Yes, you can! Just call our customer service team at (888)376-6850, and we will be glad to help you. If and when Dr. Verma approves treatment and issues you a prescription, we will mail you a printed prescription to take to the pharmacy of your choice.

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