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SUBSCRIPTIONS

The Latisse you need, when you need it-- automatically!

 

WHAT DOES IT MEAN TO BUY LATISSE AS A "SUBSCRIPTION PRODUCT"?

Simply put, it means that instead of getting online to order a Latisse refill every time you need it, you choose to get automatic refills charged and shipped to you as often as you need them.

HOW OFTEN WILL THE SUBSCRIPTION REFILLS BE SENT TO ME?

If you want a 5mL kit, you can choose to have it sent once every 4 months (3x/year), once every 3 months (4x/year) or once every 10 weeks.


If you want a 3mL kit, you can choose to have it sent once a month or once every other month.

HOW DOES THE SUBSCRIPTION WORK? 

If you’re new to Latisse, first we’ll take you step-by- step through the process of getting a prescription with us. It’s fast and easy!

If you have a prescription with us, you can jump ahead to the next step: choosing which size Latisse you want, and how often you want it sent. Your first shipment will be charged and shipped right away (or as soon as your prescription is approved), and then we’ll charge and ship your refill on the schedule you chose. You don’t have to do anything else!

HOW LONG DO I HAVE TO COMMIT TO IT? CAN I CANCEL?

You don’t—that’s part of the beauty of it! If it’s not right for you, you can cancel at any time. No questions asked. (However, because Latisse is a prescription product, you can’t return an unused kit. So just make sure you cancel before we ship your next refill!)

To cancel a subscription, email us at support@lovemylatisse.us or call us at (888)376-6850 and we’ll be happy to help you.

WHA IF I JUST NEED TO TAKE A BREAK BUT I DON'T WANT TO CANCEL?

At this time, we can't pause a subscription, but you can cancel it now and purchase the subscription again when you're ready to re-start it. To cancel, just email us at  support@lovemylatisse.us or call us at (888)376-6850 and we’ll be happy to help you.

CAN I CHANGE THE SIZE THAT I GET, OR HOW OFTEN IT'S SENT?

Currently, we don't have the ability to alter an existing subscription, but you can cancel your current subscription and purchase a new one for the size or frequency that you would prefer. To cancel, just drop us an email at support@lovemylatisse.us or call us at (888)376-6850 and we’ll be happy to help you.

WHY CAN'T PICK MY OWN CUSTOM SCHEDULE FOR SHIPMENT?

We’ve set up a variety of schedule choices based on how often most people need to refill, depending whether they’re in growth phase or maintenance phase, without getting too much or too little. Our goal is to make it easy for you to get what you need only as often as you need it, without any extra work on your part.

WILL THE PRICES CHANGE? WHAT OTHER FEES ARE THERE? 

The great price you get on your first shipment is the same price you’ll get every time your refills are shipped. You’re guaranteed to always get the best price we offer on Latisse when you subscribe. There are no other fees at all—even standard shipping is free!

CAN I USE MY BRILLIANT DISTINCTION POINTS? 

Yes! We’re proud to say that we are part of Allergan’s Brilliant Distinctions loyalty program—making us the only subscription option that also offers BD points on each purchase. Enter your BD member number in your first order, or add it to your member profile later, and every time your Latisse ships we’ll add your points to your account. If you’ve subscribed to 5mL refills, you’ll earn enough points on every shipment to get an
extra $10 off the next one.

When you have enough points to get money back, log into your BD account to redeem them for your coupon code. Then when you receive your email from us confirming your next shipment, email your code to us at support@lovemylatisse.us and we’ll apply it to you order. It’s that easy—and a great way to save more on your subscription.

WHAT IF I WANT TO BUY AN EXTRA LATISSE KIT OUTSIDE OF MY SUBSCRIPTION?

You can certainly log in and buy a single Latisse kit on a one-time basis if you need to—and it will cost you the roughly same as a subscription refill.

WHAT OTHER BENEFITS DO I GET FROM SUBSCRIBING?

Your subscription purchase automatically gives you Elite status with Love My Latisse. That means that you’ll get:

  • Free standard shipping on EVERY order—not just Latisse!
  • 25% off all other products on the site
  • Free samples, gifts, and other exclusive promotions available only to our Elite customers


IF I CANCEL MY SUBSCRIPTION, WHAT HAPPENS TO MY ELITE STATUS? 

Once Elite, always Elite! Even if you cancel your subscription, as long as you have an account with us, you’ll enjoy the benefits of Elite status.

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